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Our staff of consultants represent some of the most talented in the industry. Bringing an average of 20 years experience to your project, we are able to provide services such as:

Voice & Data Communications Analysis

A thorough independent pre-sale needs assessment can provide you with supporting data to assist in your decision as to what type of system and devices best supports your business communications needs. We can provide your equipment vendor with detailed station evaluation to insure you are getting the products that fit into your business requirements.

Data Collection and Station Design

Post-sale support is also available, and includes station design  to specify the appropriate equipment and feature selection designed to meet the needs of your users.  We provide a detailed database design to system engineers for programming, which typically includes detailed design of all station information, call flows and call handlers for Auto Attendants.  We also provide the final database to serve as support documentation of your newly installed system.

VoIP (Voice over Internet Protocol) & Hard Phone End-User Training

Our staff of experienced instructors can provide individual or group training, tailored to meet the specific needs of your organization. We offer instructor led training either remotely or on-site. We can provide remote training delivery through WebEx on Cisco hard phones and various VoIP applications, including: WebEx, Zoom, Skype, Jabber, and more to come! We also offer on-site hands-on training demonstrating the equipment and features you've selected. Customized training documentation and quick reference guides can be developed to emphasize the unique features of your system.

Cisco Contact Center Agent and Supervisor training

Your call center, your business lifeline, is where good customer service sets you apart.  Knowing how the desktop software works and feeling comfortable with the features is key to the contact centers success.  We offer Agent and Supervisor end-user training for Cisco Finesse(R), Cisco Agent Desktop (CAD) and CTIOS. On-site hands-on training with customized training documentation and quick reference guides, are the best ways to reinforce the specific features of your contact center.

Hyper Care / Cutover Support – First Day in Service

The first day of service after a system cutover is generally less stressful when Subject Matter Experts are present and available to users who may have missed training sessions or have general training questions.  The services provided by the FDIS team include assistance to employees such as:

  • Voicemail initialization
  • Basic telephone usage support and coaching
  • Screening of problems and triage of end user questions
  • User error problems are corrected
  • Legitimate cabling or programming problems are identified and reported to a Help Desk or engineer

  • The primary benefit of this service is a measurable reduction in erroneous trouble reports, allowing the technical staff the ability to concentrate on cutover problems.  A secondary benefit is a level of comfort to the employees, which translates into a positive user experience with the adoption of new technology on the new system.

    Help Desk Support Staffing

    We can provide short or long-term staffing, for onsite or remote customer Help Desks. Additionally we can manage daily moves, adds and changes (MAC).

    RCDD Design and Planning

    Our on-staff RCDD® (Registered Communications Distribution Designer) can prepare or review telecommunication design plans, create structured cabling layouts, or review your design for EIA/TIA standards compliance.

    We can work directly with you and your architect to create a scalable structured cabling design, and we’re well positioned to provide a full range of services in this area.  Not familiar with what an RCDD is? Click here to find out more.

    WLAN Design and Analysis

    WLAN (Wireless LAN) has evolved into a critical part of your IT infrastructure.  The only way to determine that your technology is deployed effectively is by conducting a Wireless LAN coverage survey.  Surveys of this type are performed using the latest state-of-the-art software, generating a color-coded heat map, which will indicate coverage gaps and other relevant factors that can be affecting your WLAN.

    Infrastructure Analysis

    One of the most commonly overlooked requirements of implementing a VoIP (Voice over Internet Protocol) communications system, is the existing cabling and infrastructure at your premise.  A cabling infrastructure that doesn’t meet the newer Category 5e performance standards, will simply not perform satisfactorily after your system is installed. By engaging an independent third party to inspect, test and verify your cabling infrastructure, you can be assured that your planned VoIP project will meet your expectations, and deliver maximum ROI on your projected costs.

    Master Communications Planning and Standards Document creation

    When planning a major telecommunications infrastructure upgrade, standardization and single goal planning are imperative.  Multiple products, multiple vendors and contractors, can all 'muddy the waters' and make decisions difficult.  By developing a master communications plan and cabling standards document with our clients, we plot the course that the client will follow, based on their unique needs, to achieve the best performance of their telecommunications / data infrastructure.  The line between voice and data infrastructure is effectively eliminated in the current infrastructure climate, and that makes cohesive, coordinated planning more critical now than ever.  By defining, designing and laying out your data center, MDF and telecommunications spaces, each vendor will have access for their equipment and your facility will be designed to provide for future growth.  By working with your architect or general contractor, we can provide that guidance and counsel that our clients need to make intelligent decisions.

    Aerial Surveys and Infrastructure Inspection by Drone

    The high cost of performing a preliminary analysis of outside plant infrastructure often represents a major budget expenditure.  By reducing this cost, the client is in better position to decide whether or not to move forward with a project.  Additionally, efficient route planning of a major outside plant installation can contribute to the projects success.  Our commercially licensed drone pilot can provide high-definition video or still captures, by performing an aerial review of your existing outside plant infrastructure, the proposed route of a new installation, and provide post-installation inspection and documentation for projects both large and small.

    Contact Us

    ProComm Solutions, Inc.

    Holliston, Massachusetts 01746

    tel: 781.932.7321    |    fax: 781.948.9175