Services

Our staff of consultants represent some of the most talented in the industry. Bringing an average of 20 years experience to your project, we are able to provide services such as:

Voice & Data Communications Analysis

A thorough independent pre-sale needs assessment can provide you with supporting data to assist in your decision as to what type of system and devices best supports your business communications needs. We can provide your equipment vendor with detailed station evaluation to insure you are getting the products that fit into your business requirements.

Data Collection and Station Design

Post-sale support is also available, and includes station design  to specify the appropriate equipment and feature selection designed to meet the needs of your users.  We provide a detailed database design to system engineers for programming, which typically includes detailed design of all station information, call flows and call handlers for Auto Attendants.  We also provide the final database to serve as support documentation of your newly installed system.

Cisco VoIP (Voice over Internet Protocol) End-User Training

Our staff of experienced instructors can provide individual or group training, tailored to meet the specific needs of your organization.  We offer instructor led training both remote via Webex, and on-site hands-on training demonstrating the equipment and features you’ve selected.  Customized training documentation and quick reference guides can be developed to emphasize the unique features of your system.

Cisco Contact Center Agent and Supervisor training

Your call center, your business lifeline, is where good customer service sets you apart.  Knowing how the desktop software works and feeling comfortable with the features is key to the contact centers success.  We offer Agent and Supervisor end-user training for Cisco Finesse(R), Cisco Agent Desktop (CAD) and CTIOS. On-site hands-on training with customized training documentation and quick reference guides, are the best ways to reinforce the specific features of your contact center.

Cutover Support – First Day in Service

The first day of service after a system cutover is generally less stressful when Subject Matter Experts are present and available to users who may have missed training sessions or have general training questions.  The services provided by the FDIS team include assistance to employees such as:

  • Voicemail initialization
  • Basic telephone usage support and coaching
  • Screening of problems and triage of end user questions
  • User error problems are corrected
  • Legitimate cabling or programming problems are identified and reported to a Help Desk or engineer

  • The primary benefit of this service is a measurable reduction in erroneous trouble reports, allowing the technical staff the ability to concentrate on cutover problems.  A secondary benefit is a level of comfort to the employees, which translates into a positive user experience with the adoption of new technology on the new system.

    Help Desk Support Staffing

    We can provide short or long-term staffing, for onsite or remote customer Help Desks. Additionally we can manage daily moves, adds and changes (MAC).

    RCDD Design and Planning

    Our on-staff RCDD® (Registered Communications Distribution Designer) can prepare or review telecommunication design plans, create structured cabling layouts, or review your design for EIA/TIA standards compliance.

    We can work directly with you and your architect to create a scalable structured cabling design, and we’re well positioned to provide a full range of services in this area.  Not familiar with what an RCDD is? Click here to find out more.

    WLAN Design and Analysis

    WLAN (Wireless LAN) has evolved into a critical part of your IT infrastructure.  The only way to determine that your technology is deployed effectively is by conducting a Wireless LAN coverage survey.  Surveys of this type are performed using the latest state-of-the-art software, generating a color-coded heat map, which will indicate coverage gaps and other relevant factors that can be affecting your WLAN.

    Infrastructure Analysis

    One of the most commonly overlooked requirements of implementing a VoIP (Voice over Internet Protocol) communications system, is the existing cabling and infrastructure at your premise.  A cabling infrastructure that doesn’t meet the newer Category 5e performance standards, will simply not perform satisfactorily after your system is installed. By engaging an independent third party to inspect, test and verify your cabling infrastructure, you can be assured that your planned VoIP project will meet your expectations, and deliver maximum ROI on your projected costs.

    Contact Us

    ProComm Solutions, Inc.

    Holliston, Massachusetts 01746

    info@procommsolutionsinc.com


    tel: 781.932.7321    |    fax: 781.948.9175